Customer Account Manager

DALLAS, TX

Full Time

Customer Accounting

Experienced

Hi-Line, Inc., a niche leader and essential U.S. distributor of industrial aftermarket products and services, seeks an energetic, experienced, and detail-oriented Customer Account Manager professional to help lead us in our future growth and development. This position will support the company’s Customer Accounting efforts at our home office and national distribution center in the Dallas/Framer’s Branch area.

Job Responsibilities:

Accountable for maintaining high standards of speed and accuracy and promoting positive relations with internal and external customers. Accountable for maintaining (within a designated AGR group) an aging not to exceed 5% > 60 days. Responsible for expediting customer requests and other accounting documents within the specified time.

Qualifications:

Associate’s Degree or equivalent required
Strong background in distribution-based ERP systems (P21/Epicore preferred)
Online Billing (Coupa, Arbia, ext..)
B2B collections (soft collections)
Proficiency in Access and Excel preferred
Excellent organizational and follow-up skills
Strong written and verbal communication to effectively work with our mobile sales force and customer base
Experience in the area of processing complex orders and resolving billing issues
Uses diplomacy in executing policies/resolving issues with customers and Territory Managers.
Must be an energetic and quick learner in a fast-paced environment, with excellent numeric perception.

Position Overview:

Ability to verify placed orders and ensure their quality before shipment
Inputting customer details on orders
Monitor and evaluate all order issues, resolve discrepancies, and ensure accurate billing, online billing, and order processing.

Benefits:

Competitive compensation
Paid vacation, sick leave, and holidays
401(k), health, dental, and life insurance
A 61-year history of steady growth as a privately-held, essential, Dallas-based company
Healthy work environment
A debt-free business

Equal Opportunity Statement:

At Hi-Line, Inc, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.

#OnlineBilling, #Collections, #OrderProcessing #MROProducts, #P21/Epicore

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